The interaction with this bank teller lasted under 4 minutes. As I left, I wished him well with his holiday plans and this is when the weird moment had struck. First, he was dumbfounded that I even had paid attention to his story. He had probably told of his plans to every customer who walked into that bank but judging by his reaction, I was the first to acknowledge his plans and the fact that I was listening. Talking with a bank teller is a lot like asking the world around you, "How are you?" People answer but people rarely slow down to listen and acknowledge the response.
His mouth had dropped open and he began to stumble through his response. The simple gratitude in being acknowledged and noticed was very evident on his face.Read More